KYC in this case was bad, like really bad, we're all aware of what happed. The CMO says he was coached into doing the KYC and then says he had his docs stolen and used, so how is it you have a KYC process that does not actually include the person writing the contract and controlling the liquidity in this case "Chris" the so-called CEO.
On your site you say that your KYC process iinvolves the following:
-All core team members are verified by passport, identification card or drivers lincese.
-The founder must verify his address via additional documents and in a live call.
- In addition, the entire project is checked against an internal risk catalog.
As far as I am aware none of those things were done.
Very very poor service.